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FAQs

What are your standard lead times?

Standard lead time is 6-8 weeks for standard cable sizes and 2-4 weeks for standard hardware. Lead times are subject to change based on current demand. Contact Hendrix Sales Support @ (603) 673-2040 or your local Hendrix Manufacturers Representative for up to date information.

Who pays for shipping?

Unless otherwise agreed upon, Marmon Utility pays for shipping

Where do I get product pricing?

Contact Hendrix Sales Support @ (603) 673-2040 or your local Hendrix Manufacturers Representative

What services do you offer?

Hendrix offers a wide range of services ranging from Design, Engineering, Install Assist and Final Inspections. For details, contact Hendrix Sales Support @ (603) 673-2040 or your local Hendrix Manufacturers Representative

I want a fully designed system with services. Who do I contact?

Contact Hendrix Sales Support @ (603) 673-2040 or your local Hendrix Manufacturers Representative

Is your cable made in the USA?

Yes, all our cables are made in the USA.

Does aerial cable come in any color other than black?

Yes, it is also available in grey.  

Is aerial installation equipment still available for rental?

No, but we now offer a buy-back program with the purchase of installation equipment.  

What is the minimum information needed to quote spacer cable or tree wire?

The more information the better but the following is needed to provide a quote: Size of cable, Voltage requirement and  conductor type (AAC, AAAC or ACSR)


Can I place an order for less than your published MOQ of 3000’?

Yes, you can access www.cableprospector.com and set up an account.  There you can find a variety of cable, both aerial and underground that may meet your needs.

Do you have a guide to installing Hendrix Aerial Cable Systems?

Yes, contact Hendrix sales support team @ (603) 673-2040

What does it mean when cable is quoted with an escalation/de-escalation clause?

The cost of metals (aluminum and copper) can vary greatly from month to month.  Because of this, a calculation is done at the time of shipment that may increase or decrease your quoted price based on the metal’s price at that time.  For more information contact the Hendrix sales support team.

Is spacer cable available internationally or just domestically?

Hendrix products are shippable worldwide.

Are there references to Hendrix System Users available.

Hendrix sells both spacer and tree wire applications and can help you determine the best fit for your needs.  Contact the Hendrix Sales Support Team for more information @ (603) 673-2040.

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